![]() ![]() ![]() The customer is solely responsible for the return shipping of items they wish to return. The refund for the items returned will be credited back to the original payment method. Please allow five (5) business days for your return to process after being received. Please allow our customer service team 24-48 hours to provide the RMA and shipping instructions.Confirm the items returned are UNOPENED and in their original packaging.Enter your Order ID if you have it (found of your order confirmation email).Choose "Return/Refund" on the dropdown titled "What can we help with?".Enter your name and email address associated with the order.To request an RMA number, click the grey "Help" icon in the bottom right corner of this screen.Package the items either in the original shipping box, or a box best suited for the size/shape of the item.NOTE: Products that are returned open, unsellable, or without an RMA are not accepted and will be sent back to the customer and a refund will not be provided. Products were purchased from within 30 days of the claim.Products are in a new, UNOPENED, and re-sellable condition.Return Merchandise Authorization (RMA) number (instructions in procedure below).For a return to be accepted, all of the following must be included: Please remember it can take some time for your bank or credit card company to process and post the refund too.To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. ![]() If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon confirmation of this the Store Credit will be attached to the account used for the original purchase. ![]() The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, alternatively you can request instead of a refund to have it exchanged for store credit. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sealed product that has been opened. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address:ĭice Saloon Singles, 88 London Road, Brighton, East Sussex, BN1 4JF You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ![]()
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